Previous account info

A new website, a new account

Dear listener,

Thank you for taking the time to find answers to common questions here. If your question is not answered, please email us at support@channel.nl

Common Questions Answered

Why do I need to create a new account on the new website, and can I not just use my previous credentials?
As you probably know, account email and password credentials are stored on a secured and encrypted server. The new website is created and maintained by the NativeDSD.com and Channel Classics Team, instead of an external company. For legal and security reasons we did not want to mess around with migrating this important and confidential information across servers. There are other important reasons too, available upon request.

Can I access my old channelclassics.com account to download my past orders?
No, the old website is no longer available for front-end users.

I need to re-download music from a previous order I lost the downloaded data.
Ok, please forward a copy of your confirmation email of the order to support@channel.nl, and we will push the purchases to your account on the new website. (You need to create a new account here in to be able to receive the order.) If you do not have the receipt of the order made on the previous website, please make clear to which account (email) the order belonged so we can look up the details.

Do I still earn Clubchannel points on purchases made on the new site?
Yes, the point balance will update soon for purchases made on the new site. Currently the point balance will NOT update made for new purchases.

Can I spend the Clubchannel points currently in my account?
Not just yet, we are working on this.

I do not see my previous Clubchannel points in my new account on this new site, why is that?
Make sure you signed up the new account with the same email address as used on the account that is loaded with the points you expect to see reflected.

Can I use coupons that I currently have from my old account?
No, unfortunately not.

If your questions is not answered, please email us at support@channel.nl