Placing orders

We appreciate your visit to our website and online store. Information about placing an order can be found here. The Channel Classics site offers both physical and digital downloadable products. Here we explain these products so you can choose what is right for your payback system.

Physical Products

CDs and SACDs

All CD’s and SACD’s that we ship can be played using ANY regular CD player. The resolution of a CD is 44.1 kHZ, 2 channels. The resolution of SACD is 2.8 MHZ when played on an SACD player, includes both 2-channel and 5-channel layers. The 5-channel layer can only be played by an SACD player. To play the high resolution layer contained on SACDs, you will need an SACD player. Again, any SACD disc can be played on a regular CD player too, though at 44.1 kHZ.

If you would like to get the full benefit of the higher quality audio (recorded in DSD) on the albums releases since 2001, then please opt for the higher resolution downloadable FLAC and DSD files when choosing instead of a regular CD.

Shipping & Returns

We offer worldwide shipping for physical products.
The cost is €3,50 for shipments within the BENELUX and €7,50 for the rest of the WORLD.
This is a one-time shipping charge, regardless of the size of the order.

Orders placed on Monday thru Friday before 5 p.m. central European time will ship the same day. You can follow the shipment status on your profile page when logged in on this website. We ship most packages using regular mail, therefore there is usually no “Track&Trace” shipment tracking available. If you have questions about a shipment, please reach out to us.

If you want to return a product, please contact us before shipping anything to us so we can find a suitable solution.

Digital Products

You can download various digital audio files. To get the highest quality, choose DSD whenever available, but be sure you have software that can play these files. We offer all recordings made in DSD as tagged .dsf data for those recordings made in this domain, complete with metadata and album art. For those who are not familiar with DSD audio: it’s a one bit, 2.8MHz audio format and the closest digital representation of acoustic sounds available. For more in-depth information about DSD, we recommend this explanatory article. You can find many more DSD album downloads on NativeDSD.com

Find more information about (playing) the various digital downloadable products on this page.

Payments & Security

We accept payments made with VISA or Mastercard, and if you have a Dutch bank account you may also use the iDeal system. The payment operator is called Mollie. Mollie secures your private information using a VeriSign SSL Certificate which means that you may verify the security of their system at all times. If there is a problem with your payment you will be notified by us, and, if you experience problems please inform us too. The account to which the payment is made is in name of Native DSD Music v.o.f., which is the company that Channel Classics started. Native DSD Music started NativeCo.re, a platform for music sales.

Always check for httpS in the address bar when making payments to verify that you are on a secured page.

Prices

All the prices displayed in the Channel shop are in Euro’s and include VAT where applicable. If prices differ from the album page and the cart, this may be due to browser settings, VPN settings, and profile location settings.

Privacy

Last but certainly not least: we respect your privacy and we will never share your account information with anyone. You will receive the newsletter only if you sign up for it. You can always re/unsubscribe from the mailings in your account.