Placing orders

We appreciate your visit to our website and online store. Information about placing an order can be found here.

Products

The Channel Classics site offers both physical and digital download products. Here we explain these products so you can choose what is right for your payback system.

CDs

All CD’s and SACD’s that we ship can be played one ANY normal CD player.

If you would like to get the full benefit of the higher quality audio, then please opt for the higher resolution FLAC and DSD files when choosing the product on the album pages instead of a regular CD.

SACDs

To play the higher resolution layer contained on SACDs, you will need a player that can read the extra information on these SACD discs. However, any SACD disc can be played on a regular CD player.

MP3, Flac and DSD files

You ca download various digital audio files. To get the highest quality, choose for a DSD download. Channel Classics hosts all recordings made in DSD as .dsf data for those recordings made in this domain, complete with metadata and album art. For those who are not familiar with DSD audio: it’s a one bit, 2.8MHz audio format and the closest digital representation of acoustic sounds available. For more in-depth information about DSD, we recommend this explanatory article from Positive Feedback. You can find many more DSD downloads on NativeDSD.com

Find more information about (playing) the various digital downloadable products on this page.

Shipping & Returns

We offer worldwide shipping. Shipment costs for every purchase on our site – no matter what size – are €2,70 for the Netherlands and €5,70 for the rest of the world.

Orders placed on Monday thru Friday before 5 p.m. central European time will ship the same day. You can follow the shipment status on your profile page when logged in on this website.

If you want to return a product, please contact us before shipping anything to us so we can find a suitable solution.

Payments & Security

We accept payments made with VISA or Mastercard, and if you have a Dutch bank account you may also use the iDeal system. The payment operator is called Mollie. Mollie secures your private information using a VeriSign SSL Certificate which means that you may verify the security of their system at all times. If there is a problem with your payment you will be notified by us, and, if you experience problems please inform us too. The account to which the payment is made is in name of Native DSD Music v.o.f., which is the company that Channel Classics started. Native DSD Music started NativeCo.re, a platform for music sales.

Always check for httpS in the address bar when making payments to verify that you are on a secured page.

Prices

All the prices displayed in the Channel shop are in Euro’s and include VAT where applicable. If prices differ from the album page and the cart, this may be due to browser settings, VPN settings, and profile location settings.

Privacy

Last but certainly not least: we respect your privacy and will never share your personal information with anyone. You will receive the newsletter only if you sign up for it. You can always re/unsubscribe from the mailings in your account.