To read the FAQs, select a category from the dropdown list. Then click any question to view the answer.
- I have upgraded to Mac OS X Yosemite and I cannot get Java to work at all.
The Yosemite update does not include updates for Java. You will need to cleanly uninstall Java from the system by hand and reinstall Java fresh from Apple or from the Oracle Java web site.
Your customer account will be flagged so that you can use a Direct Download Link in the Available Downloads page of your My Account pages on the web site. If you do not find the Direct Download buttons on your Available Downloads page, contact support and request it for your account.
- How do I launch the downloader in Mac OSX Safari?
Even if you have Java security installed correctly. Safari will NOT auto-launch the JNLP file that starts the Downloader. However, you can manually launch it.
Step 1: Click the TRY IT NOW button to Download the JNLP file.
Step 2: Look for the Downloads button in the upper right corner of the Safari Window (see image below). Click it.
Step 3: Locate the JNLP file (EDDSDownloader.jnlp) and click on the little "magnifying glass" next to it. Choose "Save As" and save the file to your desktop.
Step 4: Locate the JNLP file on your desktop and right click. Mouse over "Open With" and click on "Java Web Start (default)"**. This will launch and install the application.
*The JNLP file will auto-launch in ALL other browsers (including Firefox, Chrome, and Opera). These instructions are for SAFARI USERS ONLY.
**You may need to locate "Java Web Start" and set it as the default application for opening this type of file.
- How do I play 24bit/96 kHz audio on my Mac?
Open Audio MIDI Setup in Applications/Utilities.
In the window that opens:
Select the output device on the left side.
On the right side, change the Format to 96000.0 Hz and 2ch-24bit.
There are some applications that do not support 24bit/96 kHz audio that may cause the sound from your output device to become distorted. Therefore, we suggest you only use these settings for when you are running applications that do support 24bit/96 kHz audio. A few examples of these applications are Itunes, Songbird, and Cog. If you are not listening to high resolution audio or running an application that supports 24bit/96 kHz audio, change your output device's Format in the Audio MIDI Setup to 44100.0 kHz and 2ch-16bit.
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